Responsible Gaming

Gamble for entertainment

Responsible gambling starts with understanding what gambling is and what it is not. Casino games are games of chance. The result of each game is uncertain, and previous results do not predict future results. A win cannot be guaranteed, and a loss cannot be recovered simply by continuing to play. Gambling should never be treated as a source of income, a financial investment or a solution to debt.

Before you play, decide how much time and money you can comfortably spend. Only use money that is available for entertainment after essential costs such as rent, bills, food, transport and other commitments have been covered. Once your planned budget has been used, finish your session. Do not increase your budget because you are excited, frustrated or trying to win back money.

• Only gamble if you are aged 18 or over.
• Treat gambling as entertainment rather than a way to earn money.
• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Never gamble with borrowed money or money needed for essential expenses.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
• Keep gambling separate from important financial decisions and responsibilities.

It can also help to keep a simple record of your deposits, play time and results. A record may make your gambling habits easier to understand and can help you identify changes before they become a concern. If gambling is becoming more frequent, more expensive or more difficult to control, consider taking a break and seeking support.

Tools to help you stay in control

Depending on the features available on your account, you may be able to use responsible gambling settings to manage your play. These settings are designed to help you make decisions in advance, before emotions or the excitement of a session influence your choices. Read the information provided with each setting carefully and choose limits that reflect your genuine budget.

Personal limits

• Deposit limits can help restrict the amount added to your account over a selected period.
• Loss limits can help you decide the maximum amount you are prepared to lose.
• Wagering or spending limits can help control the amount used for play.
• Session reminders can prompt you to review how long you have been playing.
• Time-outs can provide a short break from gambling when you need distance.
• Self-exclusion can restrict access for a chosen period or until you decide that returning is appropriate.
• Account closure may be considered if you no longer wish to gamble through the service.

Set limits before playing whenever possible. A limit should not be set at an amount that you would struggle to afford. If a limit is reached, accept that the session is over rather than trying to work around the setting. Do not open another account, use another person’s account or ask someone else to gamble on your behalf. These actions can remove important safeguards and make it harder to keep control.

If you want to take a break or stop gambling, use the available account controls or contact the platform through its listed support process. Explain clearly what you need, such as a time-out, self-exclusion or account closure. You should also consider blocking gambling applications and websites on your devices, removing saved payment methods and asking a trusted person to support your decision.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not always obvious at first, and it can develop gradually. A concern may exist when gambling begins to affect your finances, relationships, work, study, health or emotional wellbeing. You do not need to wait until a serious crisis before asking for help.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to gamble or increasing your stakes.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, selling belongings or missing bills to fund gambling.
• Thinking about gambling during work, study, sleep or time with other people.
• Neglecting responsibilities, relationships, health or everyday activities.
• Gambling to escape sadness, stress, loneliness, boredom or other difficult feelings.
• Returning to gambling soon after deciding to stop.
• Feeling shame, guilt or distress about your gambling.

One warning sign does not automatically mean that a person has a gambling disorder, but it is a reason to pause and review what is happening. Speak honestly with someone you trust and consider professional advice. A qualified counsellor or gambling support service can help you understand your options without judgement.

If you are worried about another person, choose a calm time to talk. Focus on specific behaviours and how they affect you rather than blaming or criticising. Encourage the person to seek independent support, and remember that you cannot control another adult’s gambling on their behalf. You can, however, protect shared finances, set boundaries and seek help for yourself.

Getting help and protecting your account

If gambling is causing concern, taking action early can make a meaningful difference. Start by stopping or reducing play, reviewing your account settings and telling a trusted person what is happening. You can also seek confidential assistance from a qualified gambling counsellor, health professional or recognised Australian gambling support service. Support may be available in person, online or by telephone, depending on the service and your location.

Practical steps you can take now

1. Stop gambling and avoid making decisions about returning while you feel upset or pressured.
2. Review recent transactions and identify any money that should be reserved for essential costs.
3. Use available deposit, loss, time-out, self-exclusion or account closure settings.
4. Tell a trusted family member, friend, financial counsellor or health professional.
5. Remove access to saved payment methods and gambling websites or applications where appropriate.
6. Seek specialist support if you are struggling to stop, managing debt or experiencing significant distress.

Protect your account by keeping your login details private and using a secure password. Do not allow another person to use your account, and do not use another person’s account. Review account activity regularly and report anything you do not recognise through the available support channel. If you believe your account has been accessed without permission, stop using it and request assistance as soon as possible.

If gambling has contributed to serious emotional distress or thoughts of self-harm, seek urgent assistance from emergency services, a qualified health professional or a crisis support service in your area. Your safety comes first. Rockwin Casino supports responsible gambling and encourages every player to take a break, use available protections and ask for help whenever it is needed.